Terms & Conditions

Terms & Conditions

Website

This website is the property of Worldwide Networks Group Limited. All content and material are subject to copyright with all rights reserved. No part of this website may be published, transmitted, reproduced or stored on another website or in any other electronic form without obtaining our prior written permission. Although we try to ensure that information on this website is correct, we make no representation or warranty that the information contained on the website is accurate, reliable or complete.

We shall not be liable, to the fullest extent that we are able to exclude such liability by law, for any damages or losses whatsoever from the use or inability to use this website or from any content contained on it.

Ordering: 

We prefer orders to be placed via the website as telephone orders leave no trail. Web orders are stored electronically, so any specific instructions relating to your order can be mentioned in the comments section. Mistakes can happen if orders are made over the phone (we are only human!), and are much less likely on electronic orders.

Invoices:

Invoices are sent out to your specified email address along with your order tracking information; if you wish to change this please let us know. We can post if you prefer.

Payment :

Payment is required before goods are dispatched unless otherwise agreed. We will accept most major credit, debit cards and bank Transfers.

Worldwide Networks Group reserves the right to change prices. All goods are subject to availability. If we do not supply the goods, we will refund any money already paid. We will not be liable for compensation or damages if we do not supply the goods.

The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier’s price or if due to an error or omission the price published for the goods on our website is incorrect. We will inform you of the correct price and give you the option to cancel your order.

All goods supplied remain the property of Worldwide Networks Group until payment has been received in full.

Shipping:

Stock permitting we try to dispatch your order the same day (Monday – Friday), subject to receiving web orders by 2:00pm (telephone, email & fax orders by 1:30pm).

Next Working Day Carrier service is available. We select the most appropriate carrier depending on size, weight, destination and value. Many small items will go by first class post. Most items require a signature on delivery.

If the addressee is not available on the first day of attempted delivery, then the courier will leave a card. They will then try again the next day. If there is no response on the second day, they will hold the item at their depot for 7 days. If you get in touch with the local courier they will do a third delivery. If no one gets in touch within the 7 day holding period the item will be returned to Worldwide Networks Group. Once returned to us we can resend the item to you at the standard delivery charge or credit back to your account less the original delivery charge and less any router configuration charge.

Royal Mail deliveries – if a non-trackable service is required, we cannot accept liability for delays. claims for late delivery cannot be made until after 15 days from date of posting.

Transit Damage – If you specify a carriage type with insurance which varies from our usual choice then our liability will be limited to the carrier’s compensation policy, for example First Class post insurance value is approximately £40.00.

Overseas Orders – Our standard international carrier is DPD but have others if more appropriate for the destination country. If you have an account with a carrier we are happy to get orders ready for your carrier, though you must instruct them to collect.

Ideally we would like a telephone number for the delivery address in order that carriers can contact direct if directions are required. If a telephone number is not provided we will provide your main landline number to our carrier.

We require an email address for all orders to inform you that goods have been dispatched. This will enable you to notify us of any non-deliveries within the expected delivery date, deadline.

Any shortages or damage to your order must be reported to us within 7 days of despatch.

Order Privacy Policy 

All information provided on your order is handled in the strictest confidence. We do not sell any of your information, and the information provided is only used in conjunction with your order.

Suitability of Goods

Goods are not sold on a trial basis except by prior written contract. As a result of continuing development, the specification or design of goods may vary.

Warranty

All goods are covered by a 12 month return to base warranty unless otherwise stated. Our liability under this warranty is limited to the value of the goods and does not extend to any consequential loss, however incurred.

Technical Support

Technical Support can be reached on 0208 7130000 / support@wwnetworksgroup.com
Technical Support opening hours are 10.00 am – 4pm Monday to Friday.

Returns Policy

Whether your order is made via the website or by telephone you are covered under the
Consumer Contracts Regulations which implement the Consumer Rights Directive in UK law which came into effect 13th June 2014. This regulation replaces the Distance Selling Regulations. You are also covered by the Consumer Rights Act 2015 which replaces The Sale of Goods Act, unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.

If you cancel an order and wish to return the goods you must confirm, in writing, to us within 14 days from receipt that the goods are received. If your order is split this notification must be made within 14 days from receipt of the last item in your order.

You must ensure that reasonable care is taken of the goods and that they are returned to us by some form of insured, signed for carrier at your expense.

On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken and then we shall credit you with the total amount paid for the order, including the standard shipping charge if one was paid at the time of order. If a priority shipping method was selected at the time of order you will only be refunded for the standard shipping charge that would have been made on the day of order.

If returning items please ensure that they are packed in a suitable secure box or bag. We reserve the right to apply a restocking charge for items returned in an un-saleable condition. Note this applies to packaging, manuals, CDs and accessories etc as well as the listed product.

You will need to complete our RMA/returns form for items coming back to us regardless of whether they are faulty or just not required.

These terms and conditions are subject to change from time to time are subject to English Law and may be applied in whole or part.

Copyright © 2019, Worldwide Networks Group